It is at the doctor's discretion as to whether a home visit is deemed necessary and therefore the doctor may telephone so that an assessment for a visit can be made.
These are reserved for the truly housebound. We recognise the need for some patients, for example, the elderly or frail, to have a home visit, but please do think carefully before asking for one. Facilities are better in the Surgery and the doctor can see four or more patients in the Surgery in the time taken for one home visit.
Please request home visits before 11.00 am wherever possible unless an emergency occurs later in the day. Giving the receptionist as much information as possible helps the doctor to assess the urgency of the situation. If you do request a visit, the doctor will make the decision whether to give advice over the telephone, visit or refer to another agency (such as the district nurse, Quest team or modern matron) as appropriate. Lack of transport is not in itself a reason for a home visit.