Patient application form for on-line services

Proxy access application form for on-line services

Systm One patient leaflet

Patient guide to getting started with GP Online

Patient guide to your GP record

Patient Guide what you need to know about your record

There is an app that can be downloaded onto your android phone or iPhone or tablet. Search your app store for SystmOnline with the following icon  Image result for SystmOne App Icon. Size: 204 x 204. Source: play.google.com

 System Online Help Guide Link - Click to Access)

What you can do online

  • Book, view, amend, cancel and print appointments with a GP;
  • Change your personal and contact details; send us a message
  • Request prescriptions online; view and print a list of repeat prescriptions; 
  • View online, export or print any information from Summary Record relating to medications, allergies, adverse reactions.

In addition to the above, from the 31st March 2016 you can access all coded entries of your medical record, online.  Once logged onto your online account, you can request it by going to Manage Online Services.  Just like online banking, you can look at your medical records on a computer, or on any a mobile device via an app. Being able to see your record online might help you manage your medical conditions ,and it also means that you can access your record from anywhere in the world.  

Things to consider

Before you apply for online access to your medical record there are some things you need to consider:

  • Forgotten medical history
  • Abnormal results or bad news
  • Choosing to share your information with someone
  • Coercion (being pressured into revealing details from your record by someone else against your will)
  • Misunderstood information
  • Information about someone else on your records

If you already have a username and password, all you need to do is go to Online Account Management, Manage Online Services and add the services you require. A GP will consider your request and we will let you know by text message.

How to register for online services

Patients over the age of 16 can apply for online services in person.  To do this, you would need to provide proof of ID, preferably a photo ID, such as a passport or a driving licence. If no photo ID is available, a utility bill from the last 3 months may suffice.

Parents of patients under the age of 12 can apply for proxy access until the child is 12.  Same ID checks apply for the parent, as well as the birth certificate or adoption certificate of the child.

Patients between the ages of 12 – 16 are required to be assessed by a GP if competent to have an account in their own name. 

Online Access - Verifying your identity

Proof of identity

Preferably photo ID such as:

  • A valid passport, driving licence, biometric residence permit, valid EU National ID card

If you do not have any photo ID we can accept instead the following:

  • An original UK birth certificate issued within 6 weeks of birth (with original marriage certificate, if your name has changed)
  • Marriage or civil partnership certificate (UK and Channel Islands)
  • Full birth certificate issued more than 6 weeks after birth if issued by the General Register Office
  • Adoption certificate
  • HM Forces ID card

Proof of address

  • UK bank/building society statement issued within the past 3 months 
  • Utility bill issued within the past 3 months
  • Council tax statement issued within the past 12 months
  • Valid work permit/visa (UK)
  • Benefit statement, e.g. pension, Tax Credit or Child Tax Credit from HMRC issued within the past 3 months
  • Sponsorship letter from your employer/future employer (for non-UK, non-EAA applicants only)

    Documents we will not acceptinclude, but are not limited to the following
  • Provisional driving licence
  • Mobile phone bills
  • Credit card statements

Please note that printed online statements and photocopies of documents are not acceptable.

Proof of identity for you and your child

If you wish to register for these services on behalf of your child, please be aware that you can only do so if your child is under 12 years of age. For this you will need to prove your own identity, your child's identity, and also proof of your parentage. So in addition to proof as above, we require for your child at least one of these documents:

  • Full birth certificate, noting you as parent
  • Passport, where you are listed as parent/next of kin
  • Adoption certificate including your name
  • Health Visitor Record (the red book) including your name, if your child is not yet of school age


If getting to the surgery is physically difficult for you, or if you do not have sufficient ID from the above lists, please contact us by phone and we will arrange for an appropriate member of staff to get back to you to confirm your identity by alternative means.

Security – Your responsibilities

It will be your responsibility to keep your login details for online services safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the Practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you have any concerns whatsoever about keeping printed copies safe, we recommend that you do not make copies at all.

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:


If you already have a username and password, all you need to do is go to Online Account Management, Manage Online Services and  Add the services you require. A GP will consider your request and we will let you know by text message.

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