Latest information and advice
WE WILL INVITE YOU IN LINE WITH NATIONAL GUIDANCE - please don't ring Rosegarth/Siddal Surgery or any other surgery to try to book an appointment. This is a very difficult time for all of us and we thank you for your understanding and patience.
CLINICAL COMMISSIONING GROUP GOVERNING BODY MEETING
NHS CALDERDALE CLINICAL COMMISSIONING GROUP
GOVERNING BODY MEETING
THURSDAY 29 APRIL 2021, 2.00PM, VIA VIDEO CONFERENCE
Due to the ongoing response to the COVID-19 public health emergency, this meeting of NHS Calderdale CCG Governing Body will be live streamed on our CCG website. The meeting agenda and papers will still be published prior to the meeting at the following link, where you can also find out about arrangements for submitting questions relating to items on the agenda. A decision notice will be made available here shortly after the meeting’s conclusion:
Agenda Thursday 29 April 2021
Letter to our patients
We know there has been a lot of discussion in the news this week about GPs providing face- to-face appointments. We wanted to explain some of the reasons why we have been offering a reduced number of face-to-face appointments. We also wanted to reassure patients that NHS Digital have confirmed that in July over 50% of the 22.8 million appointments carried out were conducted face to face.
Throughout the COVID-19 pandemic, we have remained open to patients. We have offered appointments using new ways of working and new technology. We have worked hard to make sure we remained available to speak to, and to offer appointments to anyone who needed them. While we appreciate that patients sometimes prefer to see a GP face to face, there are reasons why we have offered additional online or telephone consultations, and government guidance has played a big part in this. It has remained the case that if we have needed to see a patient face to face, or felt it was important for their care, we have asked those patients to come in to see us.
Offering new ways of working has helped some patients to access appointments they wouldn’t normally have been able to attend due to their commitments, such as their work or caring responsibilities. It remains the case that bringing patients into the surgery while coronavirus is with us presents some significant challenges. We want to explain more about these challenges.
We always pay close attention to the cleaning of our premises. However, the level of cleaning required between patients during the pandemic means that if all our patients were to come into the surgery, we would not be able to offer the same number of appointments because of the increased cleaning time that would be needed. Additionally, changing PPE (Personal Protective Equipment) between each patient adds additional time to the end of each appointment. The difficulty in obtaining PPE has also meant that we have needed to be more cautious about the way we use scarce resources.
Another challenge we face is how to make sure that social distancing is as good as it possibly can be, and that we maintain a ‘COVID-secure’ environment. Some of the things we need to take into account when considering this are: the number of people in the waiting room, the number of people who cross in the corridors, and the toilet facilities that are available.
As caring employers, we need to ensure that we keep our staff safe as well. Our staff are people too, and some may have ethnicity or health issues that make them more vulnerable to the effects of COVID-19.
Finally, and we think most importantly, we need to consider you, our patients. We have many elderly and vulnerable patients with health conditions that make them more vulnerable to COVID-19 than most. We also know that there are young and healthy people who have been seriously affected by COVID, so it isn’t just the elderly or infirm we need to protect.
Increasing the number of patients in the surgery means that we increase the risk for everyone – particularly if some of those people have symptoms of COVID-19 and are unwell enough to need to be seen.
As doctors and staff working in GP practices, we really want to do the best we can for our patients. We do the jobs we do because we care about the people we look after.
We would all love to see a return to ‘normal’ life and the easy face-to-face care we have always provided, but at the moment offering fewer face-to-face appointments keeps patients safe and provides the maximum number of appointments we can. As always, we are available to talk to patients, and we want to hear from those who need us. While we understand patients’ frustrations with the current situation, we hope that you will continue to help and support us, as you have always supported the NHS, so that we can go on providing you with care and support in the coming weeks and months.
The Partners, GP's and All Admin Staff.
PLEASE ORDER YOUR MEDICATION THROUGH OUR ONLINE SERVICES, if you do not have access to online services please request a password from our Receptionist. Alternatively if you do have access and have forgotten your password the Reception team can reset your password for you.
This is an email address to order prescriptions ONLY as a temporary measure during the COVID pandemic - firstname.lastname@example.org, unfortunately after the 31st December 2020 we will no longer accept prescription requests through this email facility. After this time you will only be allowed to request your medication through our ONLINE SERVICES.
We encourage patients to use their online access to order medication rather than depend upon the use of this email box.
If you wish to apply for online access to order your medications, then please speak to a Receptionist who will issue you with your password access. If you have locked yourself out of your online account, they can also unlock you and issue you with another password.
Passwords are only valid for 7 days from issue so please ensure that access your account and reset your password within the 7 day time limit; otherwise the password that we issue to you will expire.
For all other queries, medical advice you must speak to a receptionist, please dial the surgery’s telephone number 01422 353450 and your call will be placed within a queue.
Important please note that: All non-prescription queries may not be dealt with or they may be significant delay in dealing with your query.
PLEASE ENSURE that you have a pharmacy nominated so we can send your prescription direct to your chosen pharmacy. If you do not have a chosen pharmacy then please write on your prescription request which pharmacy you would prefer to use and we will organise your medication to be send electronically to your chosen pharmacy.
PLEASE BE AWARE THAT medication may take slightly longer to authorise, due to the sheer amount of requests that we are receiving.
PLEASE DO NOT RING THE SURGERY TO CHECK THAT YOUR MEDICATION HAS BEEN PRESCRIBED.
MEDICATION REQUESTS TAKE AT LEAST 2 WORKING DAYS AFTER BEEN DROPPED INTO THE SURGERY
SICK NOTE REQUESTS:
The Government has asked employers to 'use their discretion' when considering medical evidence for people self-isolating due to coronavirus (Covid-19) exposure.
In an action plan set the Government said it is preparing for a worse case scenario. However, the document suggested GPs may not be required to sign fit notes for people who have to take time off work.
It said: 'Your employee will be advised to isolate themselves and not to work in contact with other people by NHS 111 or PHE if they are a carrier of, or have been in contact with, an infectious or contagious disease, such as COVID-19.
'We strongly suggest that employers use their discretion around the need for medical evidence for a period of absence where an employee is advised to self-isolate due to suspected Covid-19, in accordance with the public health advice being issued by the Government.'
A spokesperson for the Department for Work and Pensions said: 'Employers have been urged to make sure they use their discretion and respect the medical need to self-isolate in making decisions about sick pay. 'Anyone not eligible to receive sick pay is able to claim Universal Credit and/or contributory Employment and Support Allowance. "We are keeping the situation under constant review and we will take appropriate measures in line with further developments