Welcome to Rosegarth & Siddal Surgeries
The Doctors and staff at Rosegarth & Siddal Group Practice are proud to offer the highest standard of patient-centred healthcare.
This website provides many online facilities, including appointment booking, cancellation, and prescription ordering.
It also contains a vast range of health information and resources, along with practical information on visiting the Practice.
We hope you find the website useful and informative.
In response to the COVID Pandemic Rosegarth and Siddal Surgeries have cancelled all face to face GP and Nursing appointments in line with national guidance.
This is in order to minimise the spread of infection to patients (particularly the vulnerable and at risk) and our staff.
Instead we are offering telephone and video consultations so that patients don't have to attend the surgery.
In certain situation where a face to face appointment is essential this will take place at a designated surgery (HORNE STREET, HALIFAX HX1 5UA) to keep people safe.
We may be able to introduce more Face to Face service in the future depending on the status of the COVID 19 pandemic.
This is a very difficult time for everyone.
Thank you for your understanding.
IMPORTANT NOTICE TO PATIENTS: Coronavirus (COVID-19)
If you, or any in your household, has a new continuous cough OR fever OR loss of/change in smell or taste OR temperature of 37.8 centigrade or more,
DO NOT CONTACT THE SURGERY.
PLEASE USE THE NHS111 SYMPTOM CHECKER IMMEDIATELY.
DUE TO THE ESCALATING SITUATION, AND IN AN EFFORT TO
HELP PROTECT PEOPLE, PRACTICES IN CALDERDALE ARE MAKING CHANGES
TO THE WAY YOU ACCESS GP SERVICES
FROM MONDAY 30th MARCH 2020
PEOPLE CANNOT ENTER
GP PRACTICES IN CALDERDALE UNLESS THEY HAVE BEEN GIVEN PERMISSION TO DO SO
BY A CLINICIAN DURING A TELEPHONE OR VIDEO CONSULTATION.
IF YOU NEED AN APPOINTMENT OR ADVICE CONTACT YOUR GP PRACTICE.
If the clinician determines that a face-to-face appointment is necessary you will be told when/where to go.
This appointment may take place at a different surgery to one you usually go to but please be assured that the clinician you see will have access to all of your medical records and will be able to make informed decisions based on your health needs
Coronavirus - Covid 19 - updated 21st May
Please note the updated case definition of Covid-19 from this week "A new continuous cough OR fever OR loss of/change in smell or taste".
Please access services appropriately during the Pandemic - if you need medical attention at the practice or you have had an accident or are in an emergency medical situation please obtain the help you would request in a normal situation.
This is a message of thanks to our patients for their patience and support and to all our colleagues and other frontline and back office NHS staff throughout the UK, for their hard work in dealing with the unfamiliar challenges and uncertainty presented by the spread of Coronavirus (COVID-19).
We want to let you know that looking after our patients is our top priority and ensuring we all have a clean, safe place for our staff and patients to work.
Our colleagues are working around the clock to meet patient demand and our telephone calls have reached an unprecedented amount with our telephone system reaching full capacity and actually jamming, with us having to rely on telephone support to reboot our telephone systems.
Please avoid unnecessarily calling the surgery with general enquires, so we concentrate on poorly people.
How to access GP services during the pandemic
We are making changes to the way you access GP services during the coronavirus pandemic to help protect people and slow the spread of the virus.
From Monday 30 March 2020 people cannot enter GP practices in Calderdale unless they have been given permission by a clinician during a telephone or video consultation.
If you need an appointment or advice, call your GP practice by phone in the first instance. You can use the NHS Find your GP service to get their contact details.
The receptionist will take details and process your call as usual. If your needs require a clinical opinion a phone or video call with a GP, nurse or other healthcare professional may be booked for you.
If a face-to-face GP appointment is necessary, you will be told which GP practice it will be held at. This appointment may take place at a different surgery to the one you usually go to, and with a different doctor or nurse than the one you usually see.
If a home visit is needed, one will be arranged. The doctor who visits may not be the one you usually see.
Please be assured that the clinician you see will have access to all of your medical records, and will be able to make informed decisions based on your health needs.
These are temporary measures taken to ensure we can continue to meet your needs in general practice.
It also supports the national efforts to encourage people to stay at home and maintain social distancing measures, and ensure that people receive the best medical care while keeping doctors and nurses safe.
This is for your safety and that of our team.
We are screening the reasons for all appointments, please do not take offence when a member of our team asks why you need to see a doctor or a nurse, and please be honest when you are asked about your current state of health especially respiratory symptoms and fever.
This is again for your safety as well of other patients and our team.
PLEASE ORDER YOUR MEDICATION THROUGH OUR ONLINE SERVICES, if you do not have access to online services please request a password from our Receptionist. Alternatively if you do have access and have forgotten your password the Reception team can reset your password for you.
We will only be allowing prescription requests to be ordered through our email box after the 31st July 20.
After this time you will only be allowed to request your medication through our ONLINE SERVICES.
This is an email address to order prescriptions ONLY.
We encourage patients to use their online access to order medication rather than depend upon the use of this email box.
If you wish to apply for online access to order your medications, then please speak to a Receptionist who will issue you with your password access. If you have locked yourself out of your online account, they can also unlock you and issue you with another password.
Passwords are only valid for 7 days from issue so please ensure that access your account and reset your password within the 7 day time limit; otherwise the password that we issue to you will expire.
For all other queries, medical advice you must speak to a receptionist, please dial the surgery’s telephone number 01422 353450 and your call will be placed within a queue.
Important please note that: All non-prescription queries may not be dealt with or they may be significant delay in dealing with your query.
PLEASE ENSURE that you have a pharmacy nominated so we can send your prescription direct to your chosen pharmacy. If you do not have a chosen pharmacy then please write on your prescription request which pharmacy you would prefer to use and we will organise your medication to be send electronically to your chosen pharmacy.
PLEASE BE AWARE THAT medication may take slightly longer to authorise, due to the sheer amount of requests that we are receiving.
PLEASE DO NOT RING THE SURGERY TO CHECK THAT YOUR MEDICATION HAS BEEN PRESCRIBED, check with your chosen pharmacy first. Also we do not prescribe hand gel, like the majority of the UK we too are struggling to obtain any stocks.
MEDICATION REQUESTS TAKE AT LEAST 2 WORKING DAYS AFTER BEEN DROPPED INTO THE SURGERY
VOLUNTEER FOR THE NHS
NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak. To do this we need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well. Our doctors, nurses and other professionals will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.
You can help by signing up for one or more of the tasks listed below. Once you have registered and checks are complete you will be provided a log-in to the GoodSAM Responder app. Switch the app to 'on duty', and you'll see live and local volunteer tasks to pick from nearby.
This programme enables volunteers to provide care or to help a vulnerable person, which is permitted under the new rules announced by the Government on 23rd March 2020. Volunteers may be asked to show the active task they are responding to if asked.
SICK NOTE REQUESTS:
The Government has asked employers to 'use their discretion' when considering medical evidence for people self-isolating due to coronavirus (Covid-19) exposure.
In an action plan set the Government said it is preparing for a worse case scenario. However, the document suggested GPs may not be required to sign fit notes for people who have to take time off work.
It said: 'Your employee will be advised to isolate themselves and not to work in contact with other people by NHS 111 or PHE if they are a carrier of, or have been in contact with, an infectious or contagious disease, such as COVID-19.
'We strongly suggest that employers use their discretion around the need for medical evidence for a period of absence where an employee is advised to self-isolate due to suspected Covid-19, in accordance with the public health advice being issued by the Government.'
A spokesperson for the Department for Work and Pensions said: 'Employers have been urged to make sure they use their discretion and respect the medical need to self-isolate in making decisions about sick pay. 'Anyone not eligible to receive sick pay is able to claim Universal Credit and/or contributory Employment and Support Allowance. "We are keeping the situation under constant review and we will take appropriate measures in line with further developments".
LINK ON HOW TO GET AN ISOLATION NOTE
In view of the above information we do not wish to receive telephone requests for sick notes. Please use this link https://111.nhs.uk/isolation-note/ if you have to stay at home because of Coronavirus and you need a note for your employer. If you have to stay at home but feel well enbough to work, ask your employer if you can work form home. If you can work form home, you WILL NOT need an isolation note.
You can also use this service for someone else.
Guidance on Social Distancing for Vulnerable Groups
This guidance is for everyone. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of COVID 19.
NHS England has written to patients at most risk from severe complications from COVID-19, asking them to stay at home and avoid face-to-face contact for the next 12 weeks. GP practices are being asked to review the list of their patients covered by this and ensure that they provide additional support to any specific patients who require this.
The full list of patients covered by the measures along with the steps practices are required to take are detailed in the NHS England guidance below.
ASTHMA ADVICE FROM SISTER DEBORAH COLLEDGE - Rescue packs will be issued on a case by case basis, do not contact the surgery for one of these unless you are a severe asthma patient and have been issued these in the past year. Shielding for asthma patients is recommended for the 'SEVERE' cases and these can be identified by following this link.
Urgent medical help
If you need urgent medical help, use the NHS 111 online service.
The 111 online service asks questions about your symptoms to help you get the help you need.
Only call 111 if you’re unable to get help online.
During the coronavirus outbreak, the 111 phone line will be very busy so it will be quicker and easier to get help online.
We are encouraging our communities and take care of one another, if any of our patients are struggling with self-isolating please let the surgery know and we may be able to help and assist you. Or alternatively put you in touch with someone who could help.
We are also struggling to buy stocks of Hand Gel, Antibacterial Wipes (just like the rest of general public). We will endeavour to purchase these items when they come back into stock. Our practice cleaning routines have been increased throughout the day to ensure that cleanliness is maintained.
We are following NHSE guidance and ensuring we collectively do everything possible to help our community in these challenging times, our focus is to serve our patients, support our district nursing teams, secondary care staff, nursing homes and encourage everyone to take care of one another.
We have plans in place to respond as the situation as it develops and we are working every day to meet the changing nature of the impact of this pandemic.
Please avoid visiting either of our surgeries at all times for routine enquiries.
For further information on symptoms, please see our News section on our webite for further COVID19 advice and guidance.
Finally we would like to ask all our patients to consider their vulnerable neighbours and those who may struggle with self-isolating. We promise to do our very best to work together, to support our patients and each other as we face this challenge.
Please also continue to treat our colleagues on the front line and back office with the greatest respect.
Rosegarth & Siddal Surgery
Request Support during COVID 19
If any patients needs support with Social care or Volunteers to help with shopping, getting meds transport.
Or do you just need to speak to someone for emotional support click here for the website for a SINGLE POINT OF ACCESS - to the SOCIAL CARE and VOLUNTERING HUB.
We listened to your frustrations...
As a result of patient feedback over the next couple of months we are having a new digital telephone system fitted at both Rosegarth & Siddal Surgery.
This fully integrated single system which will cover both sites and will enable us to handle calls more effectively staff between sites.
The Rosegarth system will be installed first and then Siddal will be connected a few weeks later.
Once they all are both amalgamated, then all calls for both will be taken from Rosegarth as this will be our call centre hub.
The way patients will queue in the system which be more effective, you will be able to press an extension for example for the secretary and leave a voicemail if she is note available. Patients/callers will also know what position they are in, whilst waiting within the queue.
It will take a few weeks to fully integrate so we appreciate your patience and understanding during this transition process period.
Join our …WEEKLY THURSDAY STROLLS FROM THE SURGERY
Reduce Heart Disease and Strokes
Improve balance and reduce falls
Improve your fitness
Improve Mental wellbeing
Every Thursday from 4th April 2019 there will be a short easy walk starting
from Rosegarth Surgery.
The walks will begin at 12.30pm and finish by 1.15pm.
You do not need any special equipment for the walks, just sturdy shoes and a waterproof coat.
Walks will be provided in partnership with CREW
If you need more information please ring Warren on 0770 6915833
Health – Calderdale Better Living Service
Did you know you can get free support from the Calderdale Better Living Service?
Do you want to make a change to improve your health? The Better Living Service of Calderdale Council provides help and support in improving lifestyles. This is a free service across Calderdale providing support around weight loss, accessibility to exercise, smoking cessation, alcohol reduction, stroke recovery, pre and post-natal health and much more. More Information
Spring Hall Medical Practice Walk Click on the link to view
After months of recruiting, we are very pleased to announce that we now have a complete team of clinicians.
The Team consists of :
Dr Paul Sawczyn
Dr David Taylor
Dr Deepa Prasad
Dr Helen Davies
Dr Richard Loh
Dr Julia Taylor
Dr Nathan King
Dr Cath Hugh
Dr Kirti Chaudhari
Dr Edward Rice
Specialist Nurse Practitioner Deborah Colledge
Prescribing Chronic Disease Nurse Jeremy Starsmore
Practice Nurse Sister Hilary Hibbin
Health Care Assistant Andrea Adams
Health Care Assistant/Student Nurse Vicky Daniel
The Surgery Pod
The Surgery Pod, located in the Practice lobby, enables patients without clinical supervision, to perform their own checks such as blood pressure, weight, pulse, alcohol usage etc, which are then instantaneously updated into your patient records and can be immediately viewed by the doctors and nurses.
The Surgery Pod allows you to perform these simple checks at your own convenience, without making an appointment during our opening hours of 0800 - 1830 hours and therefore allows you to spend more high-value time with the doctor, nurse or other healthcare professional when necessary.
You may no longer need to arrange appointments or attend at inconvenient times for simple checks these can now be done at your convenience. You may wish to do your BP before you go in to see the doctor or nurse or you can come in any time to use it.
(Site updated 04/08/2020)