Our Patient Group has been quiet for a while – this is due to staffing issues. We aim to resume contact shortly and for that reason, we have dedicated a new e-mail address to your comments. Follow this link to get in touch http://www.rosegarthsurgery.co.uk/contact_dlg1.aspx?p=B84005 or use the Contact Us tab in this section.
Please use this to contact us and make suggestions for improvement. This is a secure e-mail account, however we would strongly discourage you from sending personal/ sensitive information to it.
A hot topic at the moment is access to appointments. We have a contractual responsibility to offer at least 70 appointments per 1000 patients per week. At the moment we offer on average 820 appointments each week. Since late April 2017 we switched from offering late appointments on 1 day a week, to offering early morning appointments on 3 mornings (Tuesday, Wednesday & Friday). This change was influenced by patient feedback.
Our commitment to stay in touch is demonstrated in innovation – by end of September 2017 we will offer TV delivered information in our waiting rooms.
Our patient newsletter will resume shortly and we encourage you to subscribe for communication updates.