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Virtual Patient Participation Group

 

Would you like to have a say about the services provided at Siddal and Rosegarth Surgery?

The Surgery is looking for people from all areas of the community and would like to hear your views.

By providing your email details, we can add you to a contact list that will mean we can contact you by email every now and again to ask you a question or two.

We need your help

If you would like to join our virtual Patient Participation Group (or vPPG for short), please email rosegarth.gp@nhs.net or alternatively download the form Patient Participation Leaflet and drop your completed form in at Reception.

 

Common questions and answers:

Why are you asking patients for their consent?

We would like to be able to contact patients and carers occasionally to ask them questions about the practice and how well we are doing to identify areas for improvement.

Will my doctor see this information?

This information is purely to contact patients to ask them questions about the practice, how well we are doing, and ensure changes that are being made are patient focused.  If your doctor is responsible for making some of the changes in the practice they might see general feedback from patients.

Will the questions you ask me be medical or personal?

We will only ask general questions about the practice, using for example a short questionnaire.

Who else will be able to access my contact details?

Your contact details will be kept safely and securely by the practice and will only be used for this purpose and will not be shared with anyone else.

How often will you contact me?

Not very often, about 3 or 4 times a year.

What if I no longer wish to be on the contact list or if I leave the practice?

We will ask you to let us know by email if you do not wish to receive further messages.  You can do this at any time.

A Current Hot Topic for discussion is:

A hot topic at the moment is access to appointments; we have a contractual responsibility to offer at least 70 appointments per 1000 patients per week. At the moment we offer on average 749 per week. Since last April 2017 we switched from offering late extended appointments on 1 day per week to offering 3 differing early morning appointment options with differing clinicians starting at 7am. We currently offer these on a Tuesday, Wednesday and Fridays. This change was influenced from patient feedback.

We are also offering a larger number of pre booked online appointments and a number of appointments are released at 8am online to save patients having to queue on the telephones. If you haven’t got access to online services please download an application pack.

 

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